What You Need To know
What should I bring to my new apartment?
What if I need something repaired in my apartment?
Our onsite, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
How do I pay my rent and when is it due?
Rent is due the first of each month and may be paid online by ACH, debit or credit card through the resident portal or by check or money order at the leasing office. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.
Are residents responsible for lawn care & snow removal?
Do residents need renters insurance?
Can I have pets?
Are these homes purchasable?
Damage Liability Waiver
Our damage liability program brings you insurance designed specifically with our residents in mind. It offers personal liability and the broadest personal property coverage backed by A+ rated insurance carriers that will not only satisfy your lease requirement but also includes maximum protection on your valuables.